A Single Step’s simple and elegant ‘BRACSE’ framework supports team members and staff members to safely navigate the difficult workplace conversations that need to be had. ‘Brace’ means to prepare for an impending challenge. When we take time to prepare, we are better equipped to manage conflict effectively. The ‘SBI’ and ‘Call-out’ concepts referred to in this infographic are explained in detail in two additional resouces below: ‘Courageous Coonversations’ and ‘Providing Feedback with SBI’.
