Workplace Conflict Consultation

Workplace Consultation Supporting Human Services Teams

A Single Step’s Director, Chris Pye, has spent thirty years working in and alongside Human and Community Services teams, which has shaped his approach to conflict consultation in the workplace. He combines his knowledge of these sectors with an expertise in group facilitation, to create powerful learning and development opportunities for teams

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The Heart

At the heart of every productive and thriving team are solid relationships and strong leadership.

But when these are interrupted, the team can feel unstable and uncertain, resulting in:

  1. Poor staff morale
  2. Low job satisfaction
  3. Reduced productivity
  4. Heightened stress and feelings of overwhelm
  5. High staff turnover

Narrative Strategies To Resolve Conflict In The Workplace

Traditional conflict management approaches focus on finding compromise between opposing points of self-interest.

But there is growing understanding that sustainable conflict management comes when we invest in creating safe, supportive spaces for authentic engagement with different perspectives.

Our approach draws on the principles of Narrative Practice. Our workshops promote deeper understandings of one another’s stories and the co-authoring of preferred futures.

A Single Step’s workplace conflict consultation focuses on helping teams foster cohesion and engagement, through inclusive and creative thinking, and courageous actions. Our key areas of focus are outlined below.

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Managing Workplace Conflict

Whether a dispute between two employees, or a general climate of discontent across the team, conflict left unaddressed will not just go away.

Your team may be held back by historically entrenched conflicts or struggling to establish its shared culture and purpose. In either case, our approach to managing workplace conflict will help disrupt counter-productive attitudes and behaviours and create new, energised intentions.

This program can be structured in a variety of ways, to meet HR or operational constraints. Content and process will typically include the following elements:

Creative Exercises

Creative exercises to help foster trust and build connection

Problem Identification

Identification of problem behaviours and narratives

Focus

Focus on the problem, not the person

New Approaches

An appreciative approach to engaging with difference

Intentions And Goals

The forging of shared intentions and goals

Workplace Culture

Support in co-creating a preferred workplace culture

Written Materials

Written materials to support ongoing learning

Building An Inclusive Workforce

Increasingly we understand that diverse organisations attract diverse talent. And diverse organisations also win the trust of diverse communities.

Renowned Diversity, Equity & Inclusion Data Analyst, Stephanie Lampkin, puts it succinctly:

“Gender and racially diverse teams perform better, innovate more, and improve economic quality.”

But diversity does not necessarily mean inclusion and if you want to retain and build connections with diverse employees and clients, genuine inclusion is vital.

An inclusive workforce is one in which the ideas and perspectives of diverse employees and clients are sought out, listened to and encouraged to truly inform the culture of your organisation.

To be truly inclusive, we must examine our own cultures, values, belief systems and unconscious biases, because cultural differences unexamined can create workplace conflict and become obstacles to authentic connection.

When we truly see and hear each other’s differences, we can begin to build authentic relationships and a more cohesive and productive workforce

This program can be structured in a variety of ways, to meet HR or operational constraints. Content and process will typically include the following elements:

Creative Exercises

Creative exercises to help foster trust and build connection

Introduction To Bias

Introduction to unconscious bias and creative ways to respond to it

Cultural Exploration

Explorations of our own cultures (including the bits we’d rather not talk about)

Intentions And Goals

Development of personal and team goals for an inclusive workforce

Workplace Culture

Support in co-creating a preferred workplace culture

Written Materials

Written materials to support ongoing learning

Improvisation For Authentic Leadership

The safety and stability of any ship relies upon the confidence and competence of its captain. Most of us have experienced how teams can wobble, and sometimes fall down, without strong, consistent leadership.

At the heart of great leadership is the ability to forge authentic relationships with the members of the team, resulting in team loyalty and increased trust.

Ideal for team-building days, conferences and team or leadership training events, this workshop challenges the thinking of managers, leaders and team members towards greater creativity, openness and collaboration.

This program can be structured in a variety of ways, to meet HR or operational constraints. Content and process will typically include the following elements:

Creative Games And Exercises

All games and exercises are designed or adapted to support the development of creative leadership skills

Reflection And Debrief

50% of the learning from improvisational games and exercises comes from reflection on the activities and the meanings we can draw from them

Workplace Culture

Support in co-creating a preferred workplace culture

Written Materials

Written materials to support ongoing learning

Conflict consultation in the workplace is our speciality. In alignment with our vision, mission and values, we will tailor a service to meet your specific needs and outcomes. Fees quoted include individualised workshop design and as many planning meetings as required to tailor and refine the content and process to your specific needs.

Use the form below to get in touch for an informal chat, or simply phone Chris on 0403 811 497

Teams Workshop Enquiry Form

Enter your name, phone and email address below and I will reply to you or call within 24 hours to finalise the course times and contents as per your needs.

Diversity is being invited to the party. inclusion is being asked to dance.

Verna Myers

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